Refund policy

Your Satisfaction, Our Priority

At Miyabi Cakery, we are dedicated to making every experience exquisite and satisfying. As our cakes and desserts are freshly prepared and perishable, all sales are final except where an issue is approved under this policy.

No Returns for Perishable Products

Cakes, desserts and other perishable products cannot be physically returned after delivery or pickup.

Quality Concerns

Item not in good condition: If your item arrives melted, broken, defective, or otherwise in less-than-ideal condition, please contact us within 2 hours of receiving it. Include your order number and clear photos or a video, and email them to orders@miyabicakery.com.my.

Incorrect order received: If you receive an incorrect item, notify us within 2 hours. Include your order number and a clear photo of the incorrect item. Items must be unconsumed and in their original condition to qualify for an approved refund, store credit, or replacement.

Cancellation Requests

Cancellation requests may be submitted within 24 hours of placing the order. A cancellation or refund is not available once preparation has started, or after the order has been delivered or collected. Submitting a request does not automatically cancel the order or guarantee a refund; every request is reviewed by Miyabi Cakery.