Refund policy

Your Satisfaction, Our Priority 

At Miyabi Cakery, we are dedicated to ensuring your experience with us is both exquisite and satisfying. While all sales are final, we understand that unexpected issues may arise. Kindly refer to the following policy for refund and cancellation matters:

 

Refunds 

Item Not in Good Condition: If your item arrives in less-than-ideal condition (e.g., melted, broken, or defective), please contact us within 2 hours of receiving it. Attach clear photos or a video of the issue and email them to bonjour@miyabicakery.com.

 

Incorrect Order Received: If you receive an incorrect item, notify us within 2 hours. Include a photo of the incorrect item(s) along with your order number. Items must be unconsumed and in their original condition to qualify for a refund or replacement.

 

Cancellations 

Advance Cancellations: 

- Same-Day Delivery/Pickup: Cancel at least 24 hours in advance. 

- Preorders (1-Day Ahead): Cancel at least 48 hours in advance.

 

Non-Cancellable Orders: 

- Orders for same-day delivery/pickup. 

- Orders already in process (e.g., cakes prepared or delivery arranged).

 

Refund Process 

Store Credit Only: 

- Approved refunds or cancellations will be issued as store credit vouchers. 

- Vouchers are valid for one (1) year and will be sent to your registered email. 

- Credit can only be used at miyabicakery.com or Miyabi Patisserie Group Sdn. Bhd.

How to Cancel or Amend an Order 

To cancel or make changes to an order, kindly fill out the amendment request form on our Contact Us page.

 

Exceptions 

Delivery Delays: 

We do not provide refunds for delays caused by external factors beyond our control (e.g., weather, traffic, third-party courier delays).

 

Out-of-Stock Items: 

In rare cases where an item is out of stock and cannot be fulfilled, we will contact you promptly. You may choose either: 

- A full refund in the form of store credit 

- A full refund to your original payment method

 

Resolution & Review 

Each concern is reviewed thoroughly. Based on the findings, we may offer a full/partial refund, store credit, or replacement — at our sole discretion.

 

We appreciate your kind understanding and cooperation with this policy.