Delivery

Shipping & Delivery Policy

Delivering Happiness, Intact. At Miyabi Cakery, we treat every cake like a precious gift. Because our artisanal mousse cakes are delicate and temperature-sensitive, we use specialized car delivery partners to ensure your cake arrives in perfect condition—chilled, beautiful, and ready to celebrate.

1. Delivery Areas & Coverage

We deliver within a 60 km driving distance from Miyabi Cakery at Pinnacle Sri Petaling Mall. Delivery eligibility and fees depend on the actual driving distance and order value. Please check availability for your address at checkout.

Popular delivery areas include:

  • Zone A (Nearby): Sri Petaling, Bukit Jalil, OUG, Kuchai Lama.
  • Zone B–D (KL & PJ): Kuala Lumpur City Centre (KLCC), Bangsar, Mont Kiara, Petaling Jaya (PJ), Puchong, Cheras, Sunway.
  • Zone E–I (Outer Klang Valley): Subang Jaya, Shah Alam, Kota Kemuning, Cyberjaya, Putrajaya, Kajang, Sungai Buloh, Klang.

Tip: To check your exact delivery fee, enter your postcode at checkout.

2. Delivery Times

We deliver daily to ensure freshness.

  • Standard delivery slots: 11:00 AM – 6:00 PM.
  • Same-day delivery: Available for selected cakes if ordered before 4:00 PM.

3. Important: Receiving Your Cake

Our cakes are made with premium ingredients and natural mousse, which means they are sensitive to heat.

  • Someone must be home: Please ensure someone is available to receive the cake during your selected time slot.
  • Refrigerate immediately: Once received, place the cake in the chiller (not freezer) for at least 30 minutes before serving for the best texture.
  • No gate drops: We cannot leave cakes at guardhouses or on doorsteps as they will melt in the Malaysian heat. If no one is home, the cake will be returned to our HQ, and a re-delivery fee will apply.

4. Self-Pickup

Prefer to collect it yourself? You are welcome to pick up your order from our Sri Petaling studio.

  • Location: Miyabi Cakery, Lot G-K-03, Ground Floor, Pinnacle Sri Petaling Mall, Sri Petaling, Kuala Lumpur.
  • Pickup hours: Daily, 10:00 AM–10:00 PM. Please pre-order and follow the pickup time confirmed with your order.

5. Delivery Rates

Our delivery fees are calculated based on distance from our Sri Petaling kitchen to ensure fair pricing for all zones (Zone A to Zone I).